Privacy Policy

ReliableFlow Plumbing values your privacy and is dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

Personal Information:

• Name, email address, phone number
• Billing and payment details
• Service address and scheduling information
• Any data you provide via forms, requests, or communications

Automatically Collected Information:

• IP address
• Browser type and device information
• Browsing activity on our site (pages visited, clicks, time spent)
• Cookies and tracking technologies

This data helps us improve our services and provide a seamless online experience.

2. How We Use Your Information

We use your information to:

• Process and fulfill service requests and appointments
• Send important updates, newsletters, and marketing messages (with consent)
• Enhance website functionality and user experience
• Respond to inquiries and provide customer support
• Monitor and analyze usage to improve our offerings
• Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal data. We may share it in limited cases such as:

• Service Providers: Trusted third-party partners who assist with payment processing, marketing, hosting, and other essential services.
• Legal Obligations: When required by law or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred accordingly.

4. Data Retention

We keep your personal data only as long as necessary for the purposes described here:

• To provide customer service and support
• Maintain transaction records for up to 7 years for tax and compliance
• Meet any other legal retention requirements

5. Your Rights and Choices

You have the following rights concerning your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request updates or corrections to your information.
• Deletion: Request removal of your data, subject to legal exceptions.
• Consent Withdrawal: Opt out of marketing communications at any time.
• Objection: Object to certain processing activities, such as marketing.

To exercise your rights, please contact us at [email protected].

6. Data Security

We implement industry-standard security measures, including encryption and access controls, to protect your data from unauthorized access, loss, or misuse. While we strive to maintain strong protections, no system is completely secure.

7. Updates to This Policy

This Privacy Policy may change periodically to reflect updates in our practices or laws. We will notify you of significant changes via email or website notice. Please review this policy regularly for updates.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our data handling, please contact:

• ReliableFlow Plumbing
• Email: [email protected]
• Phone: (02) 8103 1858